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19/08/2017

Com Soumen Ghosh ACS, Com Sankar Sanyal Jt Secretary(E) Com Dilip Saha CS and Com Saikat Das CS/AIGEOTA met DGM/NWO/BKP alongwith executives under CFA vertical . CS SNEA briefed on dismal performance under CFA vertical all across BSNL, in general and CTD in particular. The steep decline in BB and LL connection is eating into the revenue very badly. Concerned, CGM/CTD sought support of association to put across the message among executives and warned to take action against consistent non performers. Association rejected such untenable view and stated that until it takes stock of the situation prevailing in various areas, it would not present its view. 

It is appreciable that CGM has started strict vigilance over one LL/BB connection per day with due emphasis on GPON connections too. But then, after meeting field executives, it is learnt, lots of bottlenecks/ hurdles are impeding from rendering efficient service in some sub divisions. Some of the problems require intervention from higher level for early solution. CGM is of the view that out of 130 sub divisions, hardly 60 to 70 sub-divisions bring connections in accordance to target set. Many sub divisions, inspite of having feasibility are unable to provide new connections. He is ready to take the responsibility for providing material/instrument, if not available and said the same should be brought to his notice. He also said, he is open to suggestions from field units to frame competitive tariff to stay in competition. Association is of the view that many units are performing but given the market trend and the legacy of infrastructural shortcomings is telling upon the performance. But to keep BSNL/CTD viable, all executives are needed to provide extra initiative. The way of working needs to be changed with renewed vigour. There must be sincere and recordable effort to meet the target. Association will definitely take care on sincere effort made and prevent from undesired/unmerited reprimand. 

BKP/Area has 13 sub divisions. BKP-2: PHT-4: BHT:-3       Total connections provided in July 17- LL-195 & BB-102. Though it is not meeting the target but the trend is improving. PHT Division has a wide network of PCUT cable and needs to be replaced. Large tract of area is still non feasible. Agencies like PWD, CESC are not granting permission to lay cables. 

BRS Division is without DE. DE/BKP looks after BRS, a task hard to maintain. Both the divisions cover wide area and its not feasible to pay requisite attention given its distance.

DE/BHT, besides his normal work, has to visit retailers for selling BSNL products. This work should have been with executives exclusively meant for marketing.

DE/Admin is assigned with the work of DE/Marketing, AGM/Commercial, AGM/Plg and DE/GPON. So much so is the overloading that no officers stand in a position to deliver.

GPON connection as on date is 58 nos. There is market for GPON but due to unavailability of fibre from Tx, quite a number of connections could not be executed. Moreover, the field executives have been burdened with the job for procurement of 4F cable. GPON unit should be tasked with the job for procurement.

Shortage—100 pr CT box; 10 pr & 20 pr DP; 10 pr cable.

Short comings- GPON connections provided are scattered over a large area. Given the scarcity of staff, it will not be possible to maintain the same within the stipulation. The situation will further worsen as the GPON grows and scarcity of staff continues. 

CS appealed to all to put their best and maintain a record of the same. 

 

17/08/2017

SNEA CTC held lunch hour demonstration wearing black badges in protest against non implementation of 3rd PRC. The affordability clause introduced as part of 3rd PRC notification is depriving more than 2/3 rd of PSUs from the benefit of pay revision. NCOA, in its meeting held on 05/08/2017 at Chennai, decided to hold the program nation wide. SNEA is the only executives’ association in BSNL that forms part of NCOA.

Com Soumen Ghosh briefed on the cause for going into trade union struggle and elaborated on how the govt policies are bent upon to perish the PSUs. Com Saikat Das CS/AIGEOTA extended his support for the cause and informed how AIGEOTA and SNEA under the banner of Joint Forum is struggling with management on various issues pertaining to basic pay scales for JTO/JAO, SDE/AOs, CPSE Hierarchy, promotion in the cadre of SDE/AO and DE/CAO , 30% superannuation benefit etc. Com Das extended solidarity for such program in future too.

Com Dilip Saha CS enlightened the assembly on performance of various PSUs across the nation and how the same is contributing in building the nation. Even today, the net profit of all PSUs stand at 1,15000 crore approximately besides an astronomical amount of more than 2 lacs crore being paid to govt as tax, dividends, loan component, etc. So, the concept, that PSUs are born to die is absolutely incorrect. As far as BSNL is concerned, the organisation has not been provided a level playing field since its formation. It has been used as an institution for meeting govt’s social objectives without regard to profitability. BSNL under any circumstances should not be equated with other commercial establishments. Moreover, the impediment faced for equipment procurement, inferior spectrum, paying unjustified tax etc has handicapped the organisation to grow since long. So, being a sector meant for social objectives, the clause of affordability should not be applied for PSUs furthering govt objectives, including BSNL. CS called upon all to stay prepared for further struggle as non implementation of 3rd PRC will have huge impact on pay and pension in the days to come.  

16/08/2017

Wearing black badges and holding Protest demonstration on 17.08.2017 against the DPE OM linking affordability for 3rd Pay Revision.

The NCOA meeting held at Chennai on 06.08.2017 decided to wear black badges and hold Lunch Hour demonstration in protest against the affordability clause for 3rd Pay Revision. According to NCOA, more than 160 CPSUs will not be eligible for 3rd Pay Revision due to the affordability clause. NCOA demands that Pay revision should be implemented without the affordability clause.

All Branch/SSA/Circle Secretaries, Office bearers at all levels and activists are requested to make the programme successful.

 

16/08/2017

Com Dilip Saha CS, Com Sankar Sanyal Jt Secy(E) and Com Soumen Ghosh ACS met GM/HR and Admin to obtain the latest status on VCs for SDE to DE and JTO to SDE for both LDCE and seniority cum fitness quota. Only one VC is pending with respect to SDE to DE promotion. Under LDCE quota, all are cleared but few are pending under seniority cum fitness quota. 

Rule 8 cases- association apprised of some candidates(JTOs) who have declined their Rule 8 transfers. CS requested to consider the next lot of candidates in lieu of forgone cases and include the last few left out JTOs too. GM replied to discuss the matter with CGM and inform accordingly.

Scarcity of executives, both in fields and administration—- Some AGMs/SDEs in administration are over loaded and the situation demands posting of executive on immediate basis. Its not mere overloading by way of looking after additional charges but the posts are sensitive and calls for time bound dealing of cases. In regard to executives working in field and stores many had prayed for transfer since long—– due consideration should be given to redress their grievances. GM informed that Corporate Office is to issue transfer order for executives from other circles soon. The cases would be taken into consideration as and when the executives join.

Association requested to resolve the of Stenographer I at the earliest. 

16/08/2017

Com Dilip Saha CS, Com Sankar Sanyal Jt Secretary (E) and Com Soumen Ghosh met CGM/CTD to discuss on declining revenue under CFA vertical and the steps taken by the association following the meeting with CGM/CTD on 03/08/2017. Association had conducted meeting with respective DGM/NWOs alongwith field executives and urged upon all to be serious in stemming the decline and take extra initiative for bringing new LL and BB connections Association heard to all and conveyed the same to CGM, including some constraints and difficulties being faced by field units. Some cases need to be heard with all seriousness and the impression that decline in connections are mostly due to SDEs and DEs is absolutely not correct. 

Association appreciated the strict monitoring  but expressed its resentment against indiscriminate and inappropriate treatment to executives. They should be given a chance to be heard before any hasty reaction is expressed. Association cited the case of DE/PHT, wherein the executive was wrongly pulled up . CGM had instructed the DGMs to bring those who could not meet the targets. DE/PHT was requested by DGM/NWO/BKP to accompany him even though the executive had come on different assignment.  Association feels, the DGM/GM concerned should have presented the fact instead of staying silent. Association conveyed its displeasure  to CGM in this regard.

As already said, all executives should put in their best effort to bring LL & BB connections. Daily activities must get recorded and retained. Association will definitely take care of the executives reprimanded inspite of  putting in their sincere efforts. Any difficulty faced by the executives may be conveyed so as to bring the same to the notice of CGM. However, please ensure the matter/s are taken up with DGM/GM before it gets escalated to  CGM.

While discussing about the shortcomings in rendering efficient service, association suggested to lower the price of telephone instrument to Rs 300/-. This was suggested since the customers believe BSNL, to be a preferred service provider and being loyal customers for years, feels, telephone set should be provided by BSNL. The instruments are often going faulty inspite of repair and it speaks on its quality. CGM readily accepted to consider the  proposal . Association pointed to the freebies being given by Reliance Jio and how the same is eating into our customers. He categorically replied that in such situation we cannot close our company.   Either, all should work to our target or bring suggestions to be in competition.  CS asked whether the rates provided by Reliance Jio can be matched to extend our services. He replied that suggestions should come from fields and officers must visit the markets/areas for at least two hours. If it happens so, he has no reservation adopt plans with competitive tariff.

CS informed that association is continuing meeting with DGM/NWOs alongwith field executives under CFA vertical and would soon return with market driven suggestions

 

14/08/2017

11/08/2017

Com Dilip Saha CS and Com Soumen Ghosh ACS had a meeting with DGM/NWO/North alongwith executives working under CFA vertical. CS conveyed the concern expressed by CGM on declining revenue from CFA, the segment that always formed the backbone of income in CTD/BSNL. While assessing the records of performance in respect of one LL and BB connections per day, he came across many sub divisions not responding to the call. He spoke of adopting stringent monitoring/actions to ensure the executives concerned deliver. Association, responded to his call but wanted to have its own survey before arriving at any conclusion.

CS informed on sharp decline in revenue and how the same is going to make the organisation unsustainable. It’s true that several constraints/hurdles are impeding to render efficient service. Yet, keeping view the interest of BSNL, all must put in their best effort to meet the targets. The freebies offered by Reliance Jio has dented revenue earnings of most telecom operator but then BSNL cannot sit idle and close the shop. Every challenge emerges from crisis and we are to survive amid fierce competition. All along, CFA had made major contribution on revenue front and any further dent will make CTD unmanageable.

After extensive discussion, it was gladdening to note, field executives accepting the challenge in the interest of BSNL but spoke of some unmanageable problems in delivering service. Telephone instrument often goes faulty to customers dissatisfaction and there is no mechanism to repair the same. Bagbazaar unit has arrangement for repair but the same is not available in Manicktala and CSP. The batteries of UPS provided against GPON connection are of 2005 make and are losing its life soon after providing connection much to customers’ annoyance. Inspite of WO issued by commercial unit, field executives are being asked to collect mandatory documents, resulting in uncalled delay.

CS advised to record the activities undertaken on day to day basis and keep informed the controlling authority. Every executives should ensure to hold road shows within the means of their resources and extend pending new connections. CS urged upon all to put individual  efforts for overcoming small constraints and demonstrate positive gesture. In case of genuine and unavoidable hurdles, the case/s may be brought to the notice of DE/DGM concerned with information to CS.

10/08/2017

Com Dilip Saha CS, Com Sankar Sanyal Jt Secy (E), Com Soumen Ghosh ACS, Com Prasanta Ghosh Org Secretary along with executives of Area SMP sat with DGM/NWO/SMP to take stock of the declining revenue under CFA vertical. CS conveyed CGM/CTD’s concern on steep fall in revenue and how the same is becoming unmanageable to sustain for long. CGM also expressed his strong resentment over non  performance in substantial number of sub divisions. and reminded on bringing one LL and one BB connections per day. He also emphasized on holding  road shows for drawing attention of the customers. Association accepted the concern with all positive gesture but did not agree to the impression that mid level executives are the bane of non performance, if any. 

CS briefed that till now, revenue from CFA vertical forms a substantial portion of income in BSNL. Inspite of its decline trend, the vertical can’t be ignored under any circumstances. Given the grim situation, it becomes incumbent on all to give extra effort to make CTD/BSNL survive amid fierce competition. CGM warned to adopt stringent monitoring/action to ensure the targets are met. Association clearly believes, efforts made and recorded cannot get ignored and assured to defend such cases. All endeavor must be made to extend LL & BB connections as per target set within the limited sources available with each executives. It is true that there is scarcity of staff & executives in many areas besides other constraint pertaining to control in fields and managing other agencies. Yet, we are to find some means for growth in connections.

Executives in SMP spoke of customers demand for new telephone instruments and how they look upon it as their entitlement. The instruments are not performing upto the mark following frequent repair. The policy adopted by management are not being circulated in form of official circular resulting in delay in execution. In absence of such circular, work is carried on request basis from other verticals. Fault card allotted on more than one occasion in a day,  are usually not taken up/executed by field staff. There are instances of delay in payments to vendors due to inordinate delay in file clearance, resulting in refusal of vendors to carry out the assigned job. There is unavailability of K-oil and the sudden increase in recharge voucher to Rs 49/- on new SIM sale has drastically lessened customers affinity for BSNL SIM.

The above observations are a brief of the constraints reported by field executives and would be taken up with the competent authority. CS exhorted all to deliver their best for bringing and extending new connections and keep a record of their day to day  activities. They must ensure to clear the faults on same day alongwith its updation. All matters of constraints or difficulties faced should remain under intimation of controlling/reviewing authority.   

  

09/08/2017

Com Dilip Saha CS, Com Sankar Sanyal Jt Sectretary(E), Com Soumen Ghosh ACS, Com Aparesh Ghosal CWC and Com Biswajit Basu had a meeting with DGM/NWO/South alongwith executives working under CFA vertical. CS conveyed about declining revenue under BB and LL services and how the same is affecting the overall financial position of CTD. CGM/CTD had  expressed serious concern  with the association and look forward to its support in putting the message across the executives working in the fields. The decision of one LL and one BB connection per day under each subdivision is not taking place in many subdivisions. This apart, fault clearance on 1st day is not meeting its target. The management is set to adopt stringent monitoring/actions in order to ensure targets are met within stipulated time given the sharp decline in revenue under CFA vertical. It may be noted that all along, CFA had made major contribution in terms of revenue and any further dent in it would make CTD hard to recover. 

After discussion, it was encouraging to note that field executives are ready to respond to the call, keeping in view the interest of BSNL, but they have expressed about some constraints in their respective areas. In some subdivisions, there is acute shortage of regular staff, in others, the cable network requires immediate replacement. CS urged upon all to put individual  efforts for overcoming small constraints and demonstrate positive gesture. In case of genuine and unavoidable hurdles, the case/s may be brought to the notice of DE/DGM concerned with information to CS. CS also advised to record the activities undertaken on day to day basis and keep informed the controlling authority. Every executives should ensure to hold road shows within the means of their resources and extend pending new connections. This apart, it is recorded that GPON connections is on the ascend but the complexities of cable procurement in limited quantity is impeding its growth besides other reasons. CS informed, association would take up the matter with GM concerned and if required, attention of CGM will also be drawn to this effect. CS also conveyed DGM/NWO to take care of the subdivisions, particularly the ones that are unable to meet the target. Regular weekly meeting also needs to be held besides visiting the sites to take on spot evaluation/constraints, if any, and take necessary action accordingly. CS felt the service sector demands coordinate work and one weak link impacts the entire chain. 

03/08/2017

CGM/CTD invited SNEA/CTD for discussion on development of services, particularly in CFA Area. He observed that many sub divisions are not performing and/or not showing encouraging results. The target of bringing one connection per day is not at all taking place in substantial number of sub divisions. He also said to have repeatedly conveyed to put a portion of each day’s time for registering new connections. When the area is notified as feasible and that when  wires and instruments are available, CGM is unable to comprehend as to why this single task can’t be achieved. He also is not reserved to any constraints faced by the field units. He is ready to extend help of any sortin this regard. CGM expressed his deep resentment for not responding to the market driven call. Association informed to make a study of the situation and would sit with GMs/ Area Managers and executives soon to ascertain the cause of such indifferent attitude, if any, and shall sent across an appeal to all to do their best for BSNL. After interacting with the field staff, Association will meet CGM to further discuss on the issue. Com Dilip Saha CS, Com Sankar Sanyal Jt Secretary(E) and Soumen Ghosh, ACS represented SNEA/CTC